Refund and Return Policy

1. Cancellation and returns

1.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.

1.2 You can cancel your contract at any time up to 14 working days* after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone.

1.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

1.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

The returns address is

BeWarmer Returns
Iona House,
Stratford Rd,
Wicken,
Milton Keynes MK19 6DF

1.5 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.

1.6 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

* 30 days under the terms of the RugBuddy 30 Day No Quibble Guarantee

 

2. Faulty Goods / Guarantee

2.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

2.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

2.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

2.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

The returns address is

BeWarmer Returns
Iona House,
Stratford Rd,
Wicken,
Milton Keynes MK19 6DF